Please first check which functions are supported by your laptop's built-in USB-C port. Only if your laptop's built-in USB-C port is a fully functional port that supports data transfer, video display, and PD charging can you use all the functions of our docking station.

The USB-C power charging function of our docking station does not work for laptops equipped with an AC charging adapter. Laptops such as Dell, HP, ThinkPad, and others do not allow third-party chargers to charge them via alternative methods.

Regarding HDMI Port 1, this port can only be used if your laptop's USB-C port supports video output.

Regarding HDMI 2, for any macOS/Windows computer or Android phone with a USB-C port, this port will only work properly if you follow the tutorial and install the required drivers.

As shown in the figure, for macOS, open your Mac’s System Settings, select Sound, then choose the output device as "MacBook Speakers — the sound will return to normal; for Windows, open Windows System Settings, select Sound, then select the correct audio output device (e.g., "Speakers" or "Headphones") in the pop-up window — the sound will return to normal.

During use, the USB-A 3.0 port may interfere with 2.4G wireless signals (e.g., signals from wireless mouse receivers), causing mouse lag. We recommend connecting wireless mouse or keyboard receivers only to USB-A 2.0 ports and do not suggest using USB-A 3.0 ports (which are primarily designed for file transfer) for this purpose.
Additionally, if the distance between your wireless mouse (e.g., models from Logitech, Razer, ASUS) and its wireless receiver is too far, this can also lead to lag. We advise connecting the receiver to a USB-A 2.0 port and keeping it as close to the mouse as possible—excessive distance may result in signal loss and subsequent lag (as shown in the figure).
If the wireless device is already connected to a USB-A 2.0 port but lag still persists, we recommend disconnecting any nearby USB-A 3.0 devices in use and keeping only the wireless device connected to the USB-A 2.0 port. This can effectively reduce interference

Our hub is compatible with the following ports: Thunderbolt 3, Thunderbolt 4, and full-function USB-C ports (supporting either DisplayPort, Data, and Power Delivery / DP, USB, PD or DisplayPort and Power Delivery / DP, PD).