Warranty Policy

1. Warranty Coverage

Melelink warrants that all genuine USB Hub products purchased through authorized channels are free from defects in materials and workmanship under normal use for 365 days (1 year) from the date of purchase.

2. What This Warranty Covers

  • Manufacturing defects affecting functionality

  • Hardware component failures under normal use

  • Compatibility issues caused by product design

3. Exclusions (Not Covered)

This warranty does not cover:
✔ Physical damage (drops, liquid spills, bent/crushed ports)
✔ Improper use (exceeding max power load, daisy-chaining unsupported devices)
✔ Unauthorized modifications (disassembly, circuit alterations)
✔ Accessories (cables, power adapters not sold as part of the hub)
✔ Cosmetic damage (scratches, discoloration)

4. Warranty Claim Process

Step 1: Submit Request

Email Melelink@outlook.com with:

  • Proof of purchase (invoice/order number)

  • Clear photos/video of:

    • USB Hub serial number

    • Damage/defect

  • Detailed issue description

Step 2: Evaluation

Our technicians will:

  • Respond within 2 business days

  • Determine if the issue is covered

Step 3: Resolution

✔ Covered claims:

  • Free repair OR

  • Replacement with equivalent refurbished unit
    ✔ Non-covered claims:

  • Quote for paid repair service

5. Service Terms

  • Repair timeframe: 5-10 business days after receiving unit

  • Shipping:

    • Customer pays outbound shipping (to our center)

    • Melelink covers return shipping (to customer)

  • International claims: Additional customs fees may apply

6. Limitations

  • Warranty applies only to original purchaser

  • Void if:

    • Serial number is tampered with

    • Board shows signs of liquid/corrosion

    • Used with non-compliant power sources (>5V/3A)

7. Contact

For warranty support:
📧 Melelink@outlook.com
🕘 Mon-Fri 9:00-18:00 (GMT+8)

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